Enhancing Customer Support with AI

Cliente

Global Solutions Ltd.

Campaña

2022

Rol

Customer Support Manager

La empresa

Agromolinillo is an agricultural company specialized in the production and harvesting of fruit and vegetable crops, with a labor-intensive operation during the campaigns. The daily management of crews, working times and yield per crop was key to ensuring profitability and meeting production objectives. Before the implementation of Agrogestia, much of this information was recorded manually, making data analysis difficult, generating errors and delaying decision-making.

Introduction

Global Solutions Ltd. recognized the need to improve their customer support services. In 2022, they integrated AI-driven chatbots to assist their support team. This case study explores the implementation process and outcomes.

Implementation Process

The AI chatbots were designed to handle common inquiries, allowing human agents to focus on more complex issues. Training sessions were conducted to ensure a smooth transition.

Resultados en números

40%

Reduction in average response time.

20%

Increase in customer satisfaction ratings.

15%

Decrease in support ticket volume.

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